Kova Fitness

Return Policy

We want you to be completely satisfied with your purchase. Here's everything you need to know about our return process.

Hassle-Free Returns
14-Day Window
Dedicated Support
01

Return Eligibility

We accept returns on eligible items within 14 days of delivery. To qualify for a return, the item must be:

Unused and in original condition
Returned with all original packaging intact
Items with wear, damage, or misuse may not be accepted
The 14-day window starts from the date your order is delivered, not the date it was shipped.
02

Return Request Process

To initiate a return, follow these steps:

1
Contact Support

Reach out to our team within the 14-day return window

2
Get Approval

We review your request and send return instructions

3
Ship It Back

Send your item back following the provided instructions

Returns sent without prior approval may not be accepted. Always wait for confirmation before shipping.
03

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

You Pay Shipping

Standard Returns For buyer's remorse or changed mind
We recommend using a trackable shipping service. Kova Fitness is not responsible for lost return shipments.
04

Refund Processing

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

Item Received
Inspection
Refund Sent
5–10 Business Days

Approved refunds are processed back to your original payment method, depending on your bank or payment provider.

05

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

48-Hour Reporting Window
Replacement

We send you a new item at no extra cost

Full Refund

Money returned to your original payment method

Resolution is provided after verification. We may request photos or proof of damage to process your claim quickly.

Need Help With a Return?

Our support team is here to make the return process as smooth as possible. Reach out and we'll take care of the rest.